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Home // Tech Talks Theater Topics
Tech Talks Theater Topics
 Wednesday, April 16 | 10:30AM | New Opportunities for the ATM - The First Self-Service Device Emerges As An Innovative Distribution Channel
The ATM was the first financial self-service device when introduced in 1967 as a cash dispenser and a few short years later as a total automated teller that also accepted deposits. It took a generation of life of users who appreciated the time and place convenience value that enabled the ATM to flourish and become one of the most essential and sustainable elements of everyday living. After forty years of faithful service, the ATM still stands – mainly as a cash dispenser for 80 percent of its transactions. In recent years, consumers have come to rely less on cash as a payment vehicle and ATM volume has declined significantly. At the same time, consumer demand is growing for more time and place convenience financial services. Hence, the ATM is transitioning to dispense other forms of value media like gift cards, transit passes, and event tickets while incorporating advancements in deposit taking. Entrenched consumer reliance and operational familiarity with the ATM, along with its expanded value dispensing capabilities, promises to sustain the ATM as the premier financial self-service device for many more years to come as multifunctional financial service kiosks grow their own generation of acceptors and users.
Speaker: Tom Honey, Director of Marketing & Business Development - Better ATM Services | 11:30AM | Gaining Your Competitive Advantage: How Outsourcing Design, Manufacturing, Shipping & Service Can Increase Your Profits!
Hear a thought provoking and open interchange from C-Level managers, with the Self Service Industries largest and most successful suppliers and deployers discussing issues in a panel format. The discussion will examine what it means to drive solutions to scale. Issues like supply chain management, contract manufacturing, robust service systems, and standard platforms,
You will gain insight into:
The industry changing trends in the Self Service market that will effect how we all will do business
·Convergence (ATM, Vending, Kiosk, Gaming, Digital Signage)
·Consumer Acceptance / Adoption of technology (faster, slower, same, relative to other technologies)
·Predictions on industry consolidation
The Industry opportunities and challenges as seen by senior executives at the largest vendors in the Self Service market
·Top challenges with global demand, current ecosystem, etc.
·Reasons for kiosk market growth and change
·State of the self-service ecosystem (Developers, Quality Assurance, Manufacturer, Distributor, After Market Service, Customer)
·Perspective on Standards and Best Practices
Design. Build. Ship. Service: Managing your business across the whole product life cycle
·Understand the Differences between small and large deployments (Best Practices)
·Gain Insight into the Design, Supply Chain, Servicing of different sized deployments (Local, Regional, Global)
·Find out how are the larger companies are responding the global demand for kiosks (800lb Gorillas)
·Recommendations for growing business in the self-service economy
·Relationship between the End Customer (retailer, hospital, c-store, etc.) and the kiosk deployer
·Discover How companies can leverage the Self-Service Ecosystem
·Get Recommendations for project managers
·Get Recommendations for suppliers
·Find out what we look at when acquiring companies
Speakers:
Dave Gonsiorowski, General Manager - Self Service Solutions – Flextronics
Norma Wolcott, Business Line Executive, Self-Service & POS I/O, Rretail Store Solutions – IBM
Alex Doumani, Corporate Vice President of Engineering – Coinstar
George Mays, Senior VP of Global Manufacturing and Supply Chain – Diebold | 12:30PM | 10 Ways to Screw up a Digital Media Rollout!
Cover your Assets... Whether you're deploying 25 or 2500 digital media kiosks, there are 10 key components that every successful rollout should include. John St. Pierre, President of Rhombus Services, has built Rhombus' business ensuring client's success. In this fun, informative session, John will share the lessons learned from the many rollouts Rhombus has implemented and identify the 10 pitfall that can bring your rollout to a halt.
Speaker: John St-Pierre, President, Rhombus Services | 1:30PM | Using Field Force to Update Content and Retrieve Activity Reporting Connected system not an option? New BitShuttle USB drive technology keeps kiosk and merchandising systems up to date, with reporting for system health, user activity and field force effectiveness, all with no connection. Learn how companies like Leapfrog and others are using this technology to manage high volume deployments.
Speaker: Craig Martin, Principal– Reality Interactive | 2:30PM | S3 Storefront Security Standards Digital Technology solutions are increasingly important to all business operations. New technologies could pose a particular security threat for the future of our industry. . We've all seen in the business press a steep rise in the number of businesses affected by security and privacy incidents. According to one industry source, security incidents cost a firm precious capital (estimated at $16,000- $260,000) and damages to their reputation and brand. Attend this session and hear from Alex Richardson, Chairman of the Storefront Security Standards Council (S3). Alex will be discussing the recently created set of industry guidelines that address the unique nature of self service and digital signage installations. Understand about S3, an additional toolset that can help you think through some of the ever changing security and privacy issues involved in deployments.
Speaker: Alex Richardson, President - Selling Machine Partners; President, SSKA | | 3:30PM | The Rise of Contactless and NFC Mobile Phone Payments Contactless and NFC Mobile Phone payments are advancing faster than any previous payment technology. From QSRs and movie theatres to Taxis, Vending Machines and Kiosks, retailers and operators are adopting the technology rapidly and by the thousands. This educational session will give an overview of the evolution of the technology and give advice on how you should prepare to be ready for the next generation of payments.
Speaker: Mohammad Khan, President and Founder - VivoTech | Thursday, April 17 | 10:30AM | Comparing & Contrasting Cash Recycling vs. Cash Dispensing Technologies
Speaker: John Petkus, President - Hemisphere West International | 11:30AM | Mobile Technology & Self Service Applications
Through several adopted access points consisting of kiosk, mobile, and the Internet, consumers and merchants can leverage a variety of integrated, multi-channel platforms to perform financial transactions, eCommerce and direct marketing campaigns. The accessibility through these platforms enhances the customer experience through added convenience and cost savings.
Speaker: Dennis Bache, VP Sales & Marketing - Cyphermint, Inc. | 12:30PM | COMMAND & CONTROL Your Kiosks - Why Remote Monitoring is Critical for Success
It's a fact: self-service kiosks require active supervision and updating measurement. The best way to keep kiosks operational and delivering for your customers is through remote monitoring and management. Attend this session and understand why you cannot afford to be without command and control of your remote monitoring system!
Speaker: Doug Peter, CEO - St. Clair Interactive Communications | 1:30PM | Wireless Lifecycle Management for Self Service Solutions About to deploy a kiosk pilot and require flexible position placement to maximize traffic and return? Going to production and want to reduce the time for deployment from weeks to days and gain a significant advantage in speed to market? Intelisys Mobility Solutions and TeraNova Consulting Group will discuss how to put together a kiosk connectivity plan and budget to ensure your Kiosk Network Design will be cost effective, simple to manage and reliable. Together Intelisys and TeraNova have been responsible for the reduction of deployment time frames by up to 70% for thousands of kiosks, while saving their clients an additional 20% in overall support costs. The tech talk will include a case study where the 360-degree lifecycle management of wireless and wired solutions has helped self-service clients offload the complexities of communications logistics and back office support to focus on their core objectives.
Speaker: Natasha Royer Coons, Managing Director - Teranova | | 2:30PM | The 7 Deadly Sins Of Kiosk Maintenance Learn from an industry expert the 7 deadly sins of Kiosk maintenance and how to avoid them inadvance of a potential breakdown
Speaker: Bill Stuckert - Vice President of IT Services - Advanced Technology Services (ATS) |
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